Ron Solomon
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MAPP Trap Appoints Victoria Irwin as Director of Customer Success, Leveraging Extensive User Insight

Evergreen, CO - May 23, 2024 - MAPP Trap, a leading provider of brand protection solutions, is thrilled to announce the appointment of Victoria “Tori” Irwin as its new Director of Customer Success. With over 18 years of experience in customer success management, project delivery, and process optimization, Irwin brings invaluable expertise and direct knowledge of user needs to her new role. 

Irwin's extensive background in customer success management spans various industries and environments, giving her a comprehensive understanding of user requirements and challenges. Her track record of success in enhancing user experiences, achieving operational objectives, and fostering client relationships will be instrumental in driving customer success at MAPP Trap. 

"We are excited to welcome Victoria Irwin to the MAPP Trap team as our new Director of Customer Success," said Ron Solomon, CEO of MAPP Trap. "Her wealth of experience and deep understanding of our specific user needs will be invaluable assets as we continue to enhance our brand protection solutions and deliver exceptional service that most SaaS companies don’t have." 

In her previous roles, Irwin has demonstrated a strong commitment to understanding and addressing client concerns, leading the customer journey to overcome challenges, and achieving brand goals. Her expertise in navigating complex operational environments and driving results will be crucial in driving customer success at MAPP Trap. 

"I am honored to join MAPP Trap and contribute to the company's mission of empowering brands to protect their reputation and revenue," said Tori. "I look forward to leveraging my experience and insight to drive value for our clients and ensure their success." 

In her new role, Irwin will lead MAPP Trap's customer success team, working closely with internal stakeholders to identify opportunities for process improvement and ensure the successful onboarding, implementation, and ongoing support of clients. 

For more information about MAPP Trap and its brand protection solutions, visit Follow Mapp Trap on LinkedIn.  

About MAPP Trap: 

MAPP Trap is a leading provider of brand protection solutions, helping brands around the world protect their reputation and revenue from online threats. MAPP Trap's comprehensive platform empowers brands to monitor and enforce their online presence, identify unauthorized sellers, and take action that leads to seller removals. With advanced technology and actionable insights, MAPP Trap enables brands to maintain control over their brand image and ensure a positive customer experience.